Privacy Policy

Privacy Policy

At Lindenlea Keepsakes, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details when you visit our website or place an order.

Information We Collect

• Personal details such as your name, email address, phone number, and shipping/billing information when you make a purchase.

• Artwork, handwriting, or personalisation files you provide for engraving.

• Basic website usage data (via cookies and analytics) to help us improve your browsing experience.

How We Use Your Information

• To process and deliver your orders, including sending digital mockups where applicable.

• To communicate with you about your purchase, updates, or customer service queries.

• To improve our website, products, and services.

• To send marketing emails if you have opted in (you can unsubscribe at any time).

Sharing Your Information

• We do not sell or trade your personal information.

• Your details are only shared with trusted third-party services necessary to complete your order (such as payment processors and shipping providers).

• We may disclose information if required by law.

Data Security

• We take appropriate measures to protect your information from loss, misuse, or unauthorised access.

• All payment information is processed securely by trusted payment providers; we do not store your credit card details.

Your Rights

• You may request access to, correction of, or deletion of your personal information at any time.

• You may opt out of marketing communications at any point by following the unsubscribe link in our emails.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at helen@lindenleakeepsakes.co.nz